Submitted Conference Content

Full name

Smilja Tomic

Job Scrum Master
email smilja [dot] tomic87 [at] gmail [dot] com
Phone number +353833826226
City (Country) 1
Time 15'
Type of Conference Conference > 100 attendees
Level Everybody

Active listening as a tool for Scrum Masters


Smilja Tomic has been working as a Scrum Master for the last two and a half years. The main reasons why she likes this role is the opportunity to improve the communication and collaboration with people on the daily base as well as continuous learning of new soft skills. After finishing her studies and Master's degree in Electrical and computer engineering, she started her career as a Java developer. However, after she started working as a Scrum Master, Smilja felt like she found a perfect profession. Four months ago, she moved from Serbia to Dublin. Today she works at Equifax Technology in Dublin, Ireland. This change has made her job more interesting because of the international environment. She is interested in coaching and enjoys running.


If you really want to understand the interlocutor it isn’t enough to listen to him. You have to move on next level of listening - on active listening. During active listening, we focus our attention on the interlocutor. We, as listeners, should get away from our own experiences, from giving advice and opinions about what we have heard, and instead we try to see the situation from the interlocutor's point of view and understand why it is important to him/her (and not how it affects us!). We should ask additional questions in order to obtain more information about him that would help us understand him better. For all of this, we have to pay much more attention during a conversation on our co-speaker and listen to him carefully. It is a powerful experience to be listened by someone who is trying to help you clarify your thoughts and make clear conclusions. On the other hand, it is also very important to relax and immerse yourself in the experience of active listening, because a conversation in which our co-speaker is listening to us attentively may offer some new insights into our own personalities and the things we are yet to deal with in our own lives.

Go to the submission page!